Corporate Services

The Corporate Services Department is responsible for five main service areas: Asset Management and GIS; Corporate Services and Risk Management; Financial Services; Information Technology; and Taxation, Budgeting and Evaluation. The Managers who lead each of these divisions report to the Director, who sets the course for the department and serves on the senior leadership team.

Asset Management and GIS Division

The Asset Management and Geographic Information Systems Division is responsible for leading the development and maintenance of the corporate asset management program and for the geographical information systems and tools that present information from a spatial perspective.

Corporate Services and Risk Management Division

The Corporate Services and Risk Management Division is responsible for purchasing, insurance claims and coverage, and the operation of City Stores. Purchasing tasks include coordinating the procurement of goods and services for City departments through the issuance of tenders, requests for proposals, purchase orders, and inventory. The insurance work involves communicating claims and coverage information between the City’s insurers and the user departments. City Stores warehouses and manages the City’s inventory.

Financial Services Division

The Financial Services Division administers the accounting, utilities, and lottery and business licensing functions in accordance with established legislation and by-laws. The Division is responsible for all operating and capital financial transactions, treasury activities, investment management, corporate accounting, and financial reporting. The Division also provides the Customer Service function that responds to inquiries, provides information, handles complaints and takes payments and registrations.

Information Technology Division

The Information Technology Division is responsible for all aspects of the City’s information technology infrastructure. This includes:

The secure and reliable network that connects workstations, laptops, mobile devices, printers, scanners, and copiers at sites throughout the City and provides users with access to essential software tools, integrated data sources, and the internet;
Databases that house and protect extensive data resources across the corporation;
Software applications that streamline processes and service delivery;
Websites that extend electronic information access and online services to staff and citizens;
Telephone, cellphone, and voice mail services that facilitate communication and collaboration;
Public workstations and wireless services that expand public computing and Internet access; and
Back‑end systems that support diverse services such as traffic lights, ice-making equipment, building controls, digital call logging, and security cameras.

Taxation, Budgeting and Evaluation Division

The Taxation, Budgeting and Evaluation Division is responsible for administering the budgeting, program evaluation, property assessment and taxation functions in accordance with established legislations and by-laws. The Division coordinates and prepares the annual and multi-year budget and long-term financial plans to help the City ensure that, in the course of providing services to the public, Council’s goals, objectives and directions are implemented and costs are controlled. It also administers the Senior and Disable Grants and Local Improvement Charge programs.