The City recognizes the importance of public input and welcomes complaints as valuable forms of feedback. This policy provides the public with an avenue for submitting complaints and provides City Administration with consistent practices for handling complaints about City programs, facilities, services and employees.
The City will endeavor to first and foremost resolve complaints informally. In those situations where a member of the public is not satisfied with an informal resolution, they may follow the formal complaints process.
The City also appreciates receiving suggestions and ideas from the public, as well as compliments when City employees deliver above expectations. These are welcomed and can be provided outside of this policy in whatever manner is easiest for the member(s) of the public wanting to share – in person, in writing, by telephone, or by email.
This policy complements the City of Yellowknife’s existing suite of policies, which include the Respectful Workplace, Anti-Harassment Policy and Code of Conduct for City Employees Policy.
To make a complaint about a service or program |
Informal ComplaintIt is the responsibility of City employees to attempt to resolve issues or concerns before they become Formal Complaints, and identify opportunities to improve municipal services. For cases where informal resolution is successful, complaint logging is not required. Complaints must be made within thirty (30) days after the alleged event. Should an Informal Complaint not be resolved to the satisfaction of the Complainant, the Complainant may file a Formal Complaint. Formal ComplaintA Formal Complaint shall be in writing and in the prescribed form of the Public Complaint Form, The Formal Complaint shall be submitted to the City Clerk. Complaints must be made within thirty (30) days after the alleged event or within seven (7) days of the conclusion of the informal complaint process. The City Clerk will issue a tracking number to the Complaint and will acknowledge receipt of the Complaint in writing within 5 business days. The City of Yellowknife complaint policy and complaint form are available for download below: Complaints can be submitted in sealed envelope marked confidential or emailed: In person: 4807 - 52 Street Telephone: (867) 920-5646 |
To make a complaint about a City Employee |
Informal ComplaintIt is the responsibility of City employees to attempt to resolve issues or concerns before they become Formal Complaints, and identify opportunities to improve municipal services. For cases where informal resolution is successful, complaint logging is not required. Complaints must be made within thirty (30) days after the alleged event. Should an Informal Complaint not be resolved to the satisfaction of the Complainant, the Complainant may file a Formal Complaint. Formal ComplaintA Formal Complaint shall be in writing and in the prescribed form of the Public Complaint Form, The Formal Complaint shall be submitted to the City Clerk. Complaints must be made within thirty (30) days after the alleged event or within seven (7) days of the conclusion of the informal complaint process. The City Clerk will issue a tracking number to the Complaint and will acknowledge receipt of the Complaint in writing within 5 business days. The City of Yellowknife complaint policy and complaint form are available for download below: Complaints can be submitted in sealed envelope marked confidential or emailed: In person: 4807 - 52 Street Telephone: (867) 920-5646 |
To make a complaint about a Member of Council |
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The City of Yellowknife Council Code of Ethics By-law No. 4976 outlines the procedure for making a complaint about a member of Council. Members of the public, as well as other members of Council, can file complaints for potential violations of By-law No. 4976, Council's Code of Ethics. To make a complaint about a member of Council complete the Council Code of Ethics Complaint Form. Place the Council Code of Ethics Complaint Form, and any supporting documentation in a sealed envelope addressed to the Integrity Commissioner. By Mail: Attention: Sheldon Toner, Integrity Commissioner In person: 5016 50 Avenue Telephone: (867)873-6000 Email: sheldon@dragontoner.ca
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