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On January 23, 2024, the City of Yellowknife (the City) advised residents that work to repair a water main break located in the vicinity of Woolgar Avenue would commence. Despite efforts throughout the day, the City was required to perform two emergency water shut offs to address the tremendous volumes of water being generated by the break.

The water was shut off at approximately 9:30 p.m. for 30 minutes and at 2:10 a.m. for 15 minutes. It was necessary to shut the water off so that staff could establish control and access the water vault necessary to isolate the area of failure. As a result of the complexity of the failure, a larger area of the city was impacted than originally anticipated. However, due to the tempering and circulation of the City’s potable water system, neither the shut downs nor the low water pressure should have caused individual service freeze-ups.

As of 2:30 a.m., the City was not experiencing any disruption of water service. Please contact the Public Works Department at 867-766-5512 if you have any questions or concerns. Due to higher than normal call volumes, a representative may not be immediately available. Please leave your name, address, phone number and a description of the issue and a staff member will be in touch as soon as possible.

Residents experiencing a sewer or water line freeze-up are encouraged to contact a local plumbing and/or steaming expert for assistance. 

The City would like to thank the crews that were onsite working in extreme cold temperatures throughout the night to resolve the situation.